Evan Haines

Technical Support Specialist - Graduate of University of Massachusetts Boston

IT professional with several years of experience supporting a range of technical environments, including GxP validated systems, telecommunications, and server operations.

University of Massachusetts, Boston
Granite Telecommunications
AWS Solutions Architect - Associate
Vaisala
Dominion Cyber

Technical support professional eager to broaden my horizons.

I have 5+ years of technical support experience, working with customers in a range of environments, including GxP compliant facilities. Comfortable moving between hands-on troubleshooting, deployment, training, and working with stakeholders to come to the best possible resolution. Passionate about learning new things, and applying that knowledge to real-world problems. Thank you for visiting my website!

Experience

Jul 2026 - Present

Dominion Cyber

Cloud Security Contractor
  • Evaluated cloud resources for appropriate data protection, encryption, credential management, and access controls
  • Applied AWS security best practices across compute, storage, networking, identity, and containerized environments
Apr 2023 — Jul 2026

Vaisala

Technical Support Specialist
  • Assisted Customers with updating and troubleshooting production systems
  • Trained team members and customers on product features and support procedures
Nov 2022

AWS Solutions Architect - Associate

Amazon
  • Passed proctored AWS Solutions Architect certification
  • This site is built on AWS Infrastructure - S3 and CloudFront
Jan 2021 — Jul 2022

Granite Telecommunications

Technical Support Representative
  • Guided technicians remotely through installation and testing of EPIK Edge devices
  • Performed root cause analysis if device was uncommunicative, including downloading call records and analyzing waveform within Audacity
2019

University of Massachusetts, Boston

B.S., College of Science and Mathematics - Information Technology

Summa Cum Laude Honors

Contact

LinkedIn