About

Evan Haines

Technical Support Specialist - Graduate of University of Massachusetts Boston

IT professional with several years of experience supporting a range of technical environments, including GxP validated systems, telecommunications, and server operations.

University of Massachusetts, Boston
Granite Telecommunications
AWS Solutions Architect - Associate
Vaisala

About

Evan has 5+ years of technical support experience directly supporting customers with issues like server upgrades and migrations, deployment of web applications, diagnosing outages, and many other scenarios. Comfortable moving between hands-on troubleshooting, training, and working with customers to come to the best possible resolution. Passionate about learning new things, and applying that knowledge to real-world problems.

Currently working on a range of interests and projects related to IT, as well as AI. Goals at the moment are deploying a NAS media server and deployment of local AI models on my PC.

Cloud & Infrastructure

AWS (S3, CloudFront, Route 53) Virtualization Windows Server

Currently learning

Applied AI

Experience

Apr 2023 — Jul 2026

Vaisala

Technical Support Specialist
  • Assisted Customers with updating and troubleshooting production systems
  • Trained team members and customers on product features and support procedures
Nov 2022

AWS Solutions Architect - Associate

Amazon
  • Passed proctored AWS Solutions Architect certification
  • This site is built on AWS Infrastructure - S3 and CloudFront
Jan 2021 — Jul 2022

Granite Telecommunications

Technical Support Representative
  • Guided technicians remotely through installation and testing of EPIK Edge devices
  • Performed root cause analysis if device was uncommunicative, including downloading call records and analyzing waveform within Audacity
2019

University of Massachusetts, Boston

B.S., College of Science and Mathematics - Information Technology

Summa Cum Laude Honors

Contact

LinkedIn